Videos

Presentation on Quality and the Generation Gap given by Meredith H. Hartley on April 25, 2013 to Section 619 (Spokane, WA) of the American Society for Quality.  Meredith is the youngest person to receive an ASQ certification – the CQIA at age 18.

Presentation on ISO 9001:2015 and Crisis Management – How to handle the godzillas and frogs given by Frank E. Hutchison on September 24, 2015 at ASQ Section 619 (Spokane)


Not everything has to be serious – A short clip of the 2009 Combine Demolition Derby in Lind, WA held on June 13, 2009.
Yes, these are real combines – large farm machines – deliberately being rammed into each other.

Quality Variation and Nelson’s Funnel Experiment

Meredith Hutchison Hartley, CQIA, explains the difference between special cause and common cause variation to help students studying for the Certified Quality Improvement Associate (CQIA) Exam offered by ASQ.

Professor Takeout Explains Quality Principles

One night while eating Lamb Tikka Masala before teaching an ASQ certification class, Meredith’s takeout lid broke. We exploited the situation – because EDUCATION! – to illustrate quality principles to our CQIA students. Yes – this is what Quality Managers do when they work 13 hour days and teach a 3 hour class on a couple hours of sleep.

The difference between defects and defectives

Can you make an Ishikawa diagram?