Oh Crap! The Crisis Management Podcast

In each episode, Frank and Meredith answer your questions and share tips, strategies, and real examples from current events and our case files.

You can use the player on our website to stream episodes online, or follow the links below to download them on to your portable device or subscribe to our iTunes or Podomatic channels.

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Podcast List

Season 1

Episode 1 – Spin: You’re a Spin Doctor. Yes. You.

Spin isn’t just for talking heads and politicians – it’s anything you say or do to influence another person or control their opinions. Ever given a vague answer to a hard question? Or insisted “everything’s fine!” when it definitely WAS NOT fine? Congratulations! You’re a spin doctor. And you need to be aware of it – because spin is always a symptom of a crisis. Here are the sneaky ways spin creeps into your daily business life – and how to make it stop so you can build real trust with your customers and coworkers. Part 1 of 3  Podomatic here    iTunes here

Episode 2 – Sneaky Spin & Why You Do It

You’re especially vulnerable to using spin when you feel like you’ve lost control of a situation or your emotions – and you probably don’t even realize you’re doing it. Learn what makes you vulnerable to spin, and how to calibrate your own internal B.S. Detector. Part 2 of 3 Podomatic here    iTunes here

Episode 3 – How Spin Hurts You and Loses You Money

Spin hurts. It undermines your credibility with customers and coworkers. It can lead to unbelievable consequences. In this episode, Frank and Meredith explain how spin can cost your business customers – and cost you worse. Learn the best possible response you can give to build trust when you don’t know an answer. Part 3 of 3 Podomatic here    iTunes here

Episode 4 – Real Crisis in History (or, Ben Franklin was a Jerk)

Remember that time Benjamin Franklin convinced thousands of people that one of his competitors was dead just to boost sales of Poor Richard’s Almanac? Except the guy was very much alive? No? Well… he did. Yup. Some of our founding fathers were kind of jerks. Learn what he did, and how someone may be doing the same thing to you or your business today. Podomatic here   iTunes here

Episode 5 – Five Ways People Hide Bad News

Learn the five ways people, media outlets, and politicians try to hide bad news and distract you from learning the truth in a crisis. Once you recognize them, you’ll be able to solve problems in your life and business faster and more efficiently – and spend less time getting fooled. Podomatic here  iTunes  here

Episode 6- Real Crisis in the News: Why Information Leaks to the Press

When a scandal hits the news, the story you’re reading is never the whole story — and that’s not an accident. Information leaks for a reason. Learn how you’re missing the rest of the story with this current events case study of celebrity Paula Deen and her business in crisis – and how someone used her (very real and very wrong) racial slurs to distract America from their own crisis. Podomatic here  iTunes here

Episode 7 – Fear and Dishonesty

Do people lie to us? Yes! A lot! All the time!  Why do people lie? Meredith and Frank discuss the reasons why people lie and how to respond to situations without lying.. Podomatic here   iTunes here

Episode 8- I don’t know BUT

What’s the number 1 problem for young professionals? Not being willing to admit that they don’t know the answer. Why? Meredith discusses why people are playing the English teacher game in business situations and what to do about it. Podomatic here  iTunes here

Episode 9- Free Crisis Management Tools: Tabletop Exercises

How can you know if you will be reacting properly when a crisis occurs? Frank and Meredith discuss a tool that’s free to use which can allow you to “experience” any crisis – without actually experiencing the real crisis. Podomatic here  iTunes here

Season 2

Episode 10 – Behind the Crisis

A crisis is usually not the real crisis but a symptom of what the real problem. Meredith discusses with Deanna Tiemann the nature of a “crisis” that Deanna had and what the solution was. Podomatic here    iTunes here

Episode 11 – Outsourcing

When and what parts of your business or life should you outsource? Meredith and Deanna discuss examples where outsourcing can help and how to avoid problems that outsourcing can make worse. Podomatic here    iTunes here

Episode 12 – How Not to be that guy

Meredith, Deanna and Frank discuss how not to be that guy – the guy that makes a problem into a crisis that never seems to end. Podomatic here    iTunes here

Episode 13 –Ethics and Social Media

Meredith, Deanna and Frank discuss how to deal with unethical social media practices and what to do and can’t do. Podomatic here    iTunes here

Episode 14 – Black Holes

What does black holes have to do with business? Event horizons – the point that you can see beyond – know what you don’t know but should. Podomatic here    iTunes here

Episode 15 – Driving in the Snow

What does driving in the snow teach you about business? A whole lot – Frank and Meredith discuss why driving in the snow is a lot like dealing with new situations using old experience without understanding. Podomatic here    iTunes here

Episode 16 – How Not to be a Hero

There’s always a point in the lead up to a crisis where at least one person has the opportunity to be a hero or a louse. Frank uses real world cases to illustrate how not to be a hero. Podomatic here    iTunes here

Episode 17 – Leadership – It’s About Results

What makes a real leader? Writing lots of books or making a lot of money? Frank discusses some real leaders that he’s worked with and studied and the one thing that made them real leaders – results. Podomatic here    iTunes here

Episode 18 – Let Others Help

When you’re running a small business, it often seems that everything depends on you. But does it? Frank discusses why small business owners find it hard to let go and how they can identify when they should let go. Podomatic here    iTunes here

Episode 19 – Next Operation as Customer

A lot of people never deal with real customers – you know – the ones who give money for goods and services. So how do you identify your “customer?” Frank discusses a fundamental quality concept which helps everyone understand who their customer is. Podomatic here    iTunes here

Episode 20 – Recruits

They are always the manager’s nightmare – the new hire or intern – they know nothing and have to be told everything. Frank uses a story he heard in the Navy about recruits to discuss the proper care and feeding of that “nightmare” so they can become your dream. Podomatic here    iTunes here

Episode 21 – Shut UP and Listen

Are you having misunderstandings at work or in social situations? Perhaps your best approach is to just shut up and listen because if you don’t you might end up being an ass. Podomatic here    iTunes here

Episode 22 – Winning, Failure and the Washington Post Test

Did Ken Lay wake up one day and decide to ruin Enron? Why did it happen? Frank discusses why people end up making stupid decisions and a simple test of your decisions and actions to prevent you from doing something stupid. Podomatic here    iTunes here

Episode 23 – You’re two minutes from being a better crisis manager

We all face crises – whether they are personal, business or community-wide. When you first realize that you are dealing with a crisis, what should you do? Meredith discusses the first two minutes and what you should do in a crisis – it will surprise you! Podomatic here    iTunes here

Season 3

Episode 24 – 5 Ways to Identify a Business Crisis

How do you tell if you are having a business problem or a business crisis? Meredith discusses the difference in this podcast. Podomatic here iTunes here

Episode 25 – Cold Doesn’t Hurt

Meredith discusses how an autoimmune disorder helped her to understand the importance of understanding what your assumptions are. Podomatic here iTunes here

Episode 26 – Explaining Complex Concepts to Customers – Without Boring the Crap Out of Them

How do you explain complex concepts to your customers without coming off as a pompous know-it-all or boring them to tears? Meredith points out what you need to focus on. Podomatic here iTunes here

Episode 27 – How Deming’s 14 Points Help

An excerpt from an address to the National Association of Women Business Owners about how Deming’s 14 points help solve problems. Podomatic here iTunes here

Episode 28 – How to Recognize Trademark Scams and Solicitation Letters – Part 1

Meredith describes how you can spot scams when you file a trademark application – and what you can do about them. Podomatic here iTunes here

Episode 29 – How to Recognize Trademark Scams and Solicitation Letters – Part 2

Meredith continues her discussion of scams you will see when you file a trademark application. Podomatic here iTunes here

Episode 30 – The Science of How Smart People Burn Down Good Businesses

Why do smart people ruin businesses? It’s not because they’re dumb. Meredith discusses the Science of Quality – from her address to the National Association of Women Business Owners. Podomatic here iTunes here

Episode 31 – What Do Crisis Managers Do?

Crisis managers are the ones who hide the dead bodies – right? Not according to Meredith who discusses what real crisis managers do. Podomatic here iTunes here

Episode 32 – What My Favorite Sushi Restaurant Taught Me About Customer Service

There are a lot of lessons to be learned from your favorite restaurant – Meredith discusses a lesson she learned from her favorite sushi restaurant. Podomatic here iTunes here

Episode 33 – Why Angel Investors Could Be A Bad Move for Your Business

Getting an angel investor to invest in your company is the Holy Grail – or is it? Why wouldn’t you want angel investment? Meredith gives you several reasons why angel investment may not be right for you. Podomatic here iTunes here

Episode 34 – Why Female Business Owners Fail – and How to Break the Cycle

Female business owners have special situations that cause them to fail – but there’s a way to break the cycle. Meredith uses a real world example she dealt with to illustrate. From her address to the National Association of Women Business Owners. Podomatic here iTunes here

Episode 35 – Why Theater Majors are Better Managers than MBAs

Meredith has nothing against MBAs – she just explains why being a theater major was better training for being an entrepreneur and small business owner that business school. From her address to the National Association of Women Business Owners. Podomatic here iTunes here

Episode 36 – Why Women Give Up on Successful Businesses

The business is growing and is successful – so why do women give up on the business? Meredith discusses why women have a built in bias for giving up just when they should be celebrating their success. From her address to the National Association of Women Business Owners. Podomatic here iTunes here

Season 4 – Meredith was interviewed about cultural bias in the Quality management community.

Episode 37 – Part 1 – Quality Industry Limitations

In part 1, she discusses the limitations the Quality industry has because of its past.  Podomatic here iTunes here

Episode 38 – Part 2 – The Biggest Problem

In part 2, she discusses the biggest problem that occurs because of the cultural bias in the Quality Industry. Podomatic here iTunes here

Episode 39 – Part 3 – Self-Fulfilling Prophecy

In part 3, she discusses how the Quality industry is trapped into a self-fulfilling prophecy because it’s biased towards what is currently using Quality. Podomatic here iTunes here

Episode 40 – Part 4 – Certifications

In part 4, she discusses that she’s not against certifications; the purpose they serve; and what needs to be done to make them more relevant. Podomatic here iTunes here

Episode 41 – Part 5 – My Story

In part 5, she discusses how she got into Quality. Podomatic here iTunes here

Episode 42 – Part 6 – Theater & Quality

In part 6, she discusses how Quality is applied in theater and why it’s germane. Podomatic here iTunes here

Episode 43 – Part 7 – Quality Tools

n part 7, she discusses how useful the tools are but also how they limit what we can talk about. Podomatic here iTunes here

Episode 44 – Part 8 – Biased Language

In part 8, she discusses how the language Quality professionals use limits their ability to communicate clearly. Podomatic here iTunes here

Episode 45 – Part 9 – Biased Language

In part 9, she continues her discussion of how the language is already biased to exclude those who are not familiar with Quality. Podomatic here iTunes here

Episode 46 – Part 10 – Redefining Quality

In Part 10, she discusses the need to redefine Quality so it can become the universal language it should be. Podomatic here iTunes here

Season 5 – Current scandals – lessons to learn.

Episode 47 – VW – Expertise and Trust

Volkswagen rigged emissions tests by changing how their diesel engines would respond – what do we learn from this situation?  Podomatic here iTunes here

Episode 48 – Inside Cheerios’s Gluten Free Fiasco – Part 1

Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, and personal perspectives. That includes the personal cost: Meredith’s daughter was sickened by the tainted cereal. Podomatic here iTunes here

Episode 49 – Inside Cheerios’s Gluten Free Fiasco – Part 2

Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, and personal perspectives. That includes the personal cost: Meredith’s daughter was sickened by the tainted cereal. Podomatic here iTunes here

Episode 50 – Inside Cheerios’s Gluten Free Fiasco – Part 3

Confused about the recall? Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, and personal perspectives. That includes the personal cost: Meredith’s daughter was sickened by the tainted cereal. Podomatic here iTunes here

 Note: The music used in our podcast is courtesy of http://www.purple-planet.com.