8 Reasons Startups Fail – And How To Avoid Being One of Them

Most startups will fail – and it’s rarely because they lacked passion. Their founders are like baby birds who jump out of the nest too quickly, and fall into one or more of these common planning traps:
1. They aren’t selective about who they work with
These founders confuse convenience with […]

Black Holes and Consequences: The Physics of Crisis Management

A black hole will swallow everything that gets too close to it – including light. The area around the center of the black hole where something disappears is called the event horizon. It’s the black part of the black hole – there’s stuff there, but you can’t see any […]

Why It’s KindaSortaTotally Your Fault Your Customers Are Ignorant (and What You Can Do to Change That and Be More Successful)

photo credit here

This week, photographer Jennifer Harvey interviewed me about how to stand out in an industry of copycats. Jen’s one of my favorite clients and friends – we met two years ago when she worked her magic and did our headshots. Click on the link up there^ to […]

Godzillas and Frogs: Understanding Potential Crises

Photo Credit: here

Whenever I tell people that I deal in crisis management, their response is, “What type of crisis?”  I can answer with descriptions of personnel, management or even moral crises that I’ve dealt with, but almost every crisis that I have dealt with over the past 30+ years […]

Rebuilding Trust with the People Who Matter in a Crisis

Yesterday, I told you about the Australian military sex ring scandal and shared Lt. Gen. Morrison’s brilliant response, challenging decades of entrenched military culture (you can click here to watch the video on YouTube). He did something else in that three minute video that everyone must do during a […]

Q&A: Help! I Have Too Many Ideas and Too Much to Do!

Photo Credit: csm-web via FlickrHey, Mer -My business is really starting to take off and I’m getting lots of feedback from my new customers. I have so many ideas for the new products and services they want, but I’m trying to bring on my new employees so I don’t […]

Three Keys to Successfully Managing Risk in Your Business


There is something deeply satisfying about competence in the face of real risk. Keeping a lid on your fears, knowing what you are doing, and managing the risk to come out alive.
-Euan Semple

Conflict, failure, crisis, funding, cutbacks… all are your constant companions when running a business. They boil down […]

What’s the difference between a Strategic Plan and Business Plan?

We have been speaking of strategic plans- why you need them, what they are and how to do them.  Today I would like to discuss the differences and similarities between strategic plans and business plans. At first blush, strategic and business plans seem to be the same – […]

If You Want to Make God Laugh (What’s a Strategic Plan?)

Woody Allen is credited with saying “If you want to make God laugh, tell him your plans.” Many people have the same reaction to strategic plans – “I don’t plan what I’m doing this weekend let alone what I’m doing five years from now!”
But most people do plan what they […]

Why Should I Bother (or, You Really Need a Strategic Plan)

We’re working at present with a non-for-profit on a strategic plan. It came about because I asked one of my “dirty three” questions – If I had a $100,000, why should I give it to your organization? The executive director had a pat answer – a worthy cause, children, […]