Emergency Preparedness – Part 2

In part 1, we discussed the five possible actions that either must be done or can be done to minimize the loss from an emergency.  In this post, we are going to examine what is arguably the most important step of all – planning.

There is a lot of information […]

Emergency Preparedness – Part 1

I have been involved with the Boy Scouts since 1978 – I bought a canoe and one of my best friends, who was a scoutmaster, started inviting me to all the camp outs.  One aspect of Scouting was always planning what to do in case of an emergency.  The […]

Firing a Client or Bring Me a Rock

I finally had enough – I fired a client. After spending months carefully identifying requirements, presenting concepts, getting agreements on draft designs, and countless hours coding and editing content, I present the initial draft website to the organization’s board of directors only to be told by one director, “I […]

Playing the Odds or Why Statistics is Fun!

I’ll be the first to admit that I’m a geek – a Ph.D. in physics was not an idle pastime. But there’s one area of study where I really revel in geekiness – statistics. (Go ahead and roll your eyes.) WARNING: There will be equations.

There are so many applications […]

General Mills and Gluten-Free Cheerios – Statistics That Really Matter

Meredith and I have been discussing the fiasco with Gluten-Free Cheerios not being really gluten free –some of the time. So today I thought I would give everyone a quick visual tutorial and what the fuss is all about and why we are not happy with General Mills’ response.

First […]

Thinking is the Problem – and the Solution

“Why do these things always happen to me!!!!!!” You may have spoken those words yourself – you certainly have heard them spoken by someone. A problem appears seemingly out of the blue with devastating effect – we call them Godzillas. But are they really that surprising? Peter Senge in […]

Have You Considered You Might Be Wrong?

I read a short story once about a king that got down in his cup and wrongly took exception to something that the court jester said. He ordered the court jester beheaded and, the king’s word being law, the sentence was swiftly carried out.

End of story? Not quite, because […]

Why You Might Want to Pass on Angel Investors

  It’s the dream, right – landing an angel investor who believes in your business so much that they’ll just give you money to make it happen? But angel investors are not the answer for everyone. In fact, for many businesses, they’re start up suicide. Case in point: […]

Why You Should Think Twice About Getting a Patent

Patents can be valuable – but most are a waste of resources. On the anniversary of the USPTO opening its doors, let’s discuss the real costs – and risks.

On July 31, 1970, the US Patent Office opened its doors for the first time. The very first patent was issued […]

How to Avoid Getting Hacked on Social Media

This is a question we received at the Spokane Ask Me Anything sponsored by the National Association of Women Business Owners held June 12, 2014.

SpokaneAMA: My twitter account was hacked so I disabled it – how do you prevent this? Or on other social media?

When an account is hacked, […]

#SpokaneAMA Question: Guarantee of Service

By Frank Hutchison

What is the best way to write a “guarantee” on a service business?  I’m a certified health coach and educate and guide others to live their best life.  Some clients will not do what is suggested so I need solid boundaries around my guarantee.
In any service business […]

Spokane Ask Me Anything and #SpokaneAMA Question: YouTube Strikes

By Frank Hutchison
We held the very first (but not last) Spokane Ask Me Anything (#SpokaneAMA) at ITT Technological Institute on April 16th.  We had a blast and all the attendees said they wanted another one!  Well, you will!  We’ll announce the date, time and place when we have […]

Succession Planning and Buses

What has succession planning to do with buses you ask?  Everything!  Usually when someone is talking of succession planning they are talking about how a business will continue after the founder is no longer running the show either because of dead or disability.  And that’s very important.  But […]

Space Shuttles, Fast Food, & Failure: Why Assumptions Cost More Than Questions

Whenever we plan for the future, we always have to make assumptions.  We make assumptions about the weather when we go on a picnic or skiing.  We make assumptions about prices when we go to the store and decide to buy the asparagus (is it lower here or at […]

Is it a crisis?

One of my favorite episodes of the original Star Trek is The Trouble with Tribbles.  There are Klingons, grain to be guarded and government bureaucrats which get all the attention but in the end it is tribbles which created the crisis.  It’s a great example of the frogs type […]

The Stagecoach Principle: How Close to the Edge Do You Drive?

I heard a story a long time ago about three men that applied for a job driving a stagecoach over a mountain pass with a narrow road on the edge of a cliff.  The owner of the stagecoach line had each man drive the stage once over the pass, then […]

Driving in the Snow: A Crisis Management Parable

We have had our first REAL snow fall here in Spokane this winter – being in the initial stage of a “moderate drought” does put you behind.  It’s welcome news for ski resorts and water managers and brings the usual chorus of gripes about shoveling and cold and […]

In Business, Finished is Better than Perfect

In business, Starting and Finishing things are two sides of the same coin. You’ve got to Start Things –  be willing to get out of your head and start making things real. Whether it’s fiddling around with some plastic parts or putting words on paper, “Starting Things” is all […]

Disaster Preparedness


This is not a usual blog post for Me2 Solutions – but with the typhoon in the Philippines –  Meredith and I thought it would be a good idea to just list sources of information for disaster preparedness – why re-invent the wheel?  Just Googling disaster preparedness will give […]

Creating Customer Service Legends

Several years ago, I had the pleasure of meeting the author of Tongue Fu!: How to Deflect, Disarm, and Defuse Any Verbal Conflict, Sam Horn (a woman), when she gave a presentation to the Northern Virginia section of the American Society for Quality.  There was one story she […]