One-Offs – or Why What You Want to Do is Not Going to Work

Years ago, I read a short crime story in a society that had a computer that could predict crimes.  One day it predicts that there will be two murders.  The police quickly start tracking where and who will be involved in the murders.  Meanwhile, a woman is directed to […]

General Mills and Gluten-Free Cheerios – Statistics That Really Matter

Meredith and I have been discussing the fiasco with Gluten-Free Cheerios not being really gluten free –some of the time. So today I thought I would give everyone a quick visual tutorial and what the fuss is all about and why we are not happy with General Mills’ response.

First […]

Cracked Eggs: Why You’re Screwing Up Your Employees – and How to Stop

“Training” is a horribly misused word. I hear it thrown around in board rooms and staff meetings every week – and best I can tell,  the people using it think training means “explaining stuff to the people who work for me.” They think it’s teaching a class, having a […]

Gold Nuggets and Diamonds: Using the Pareto Principle to Increase Returns

I heard a story once about a consultant that was called in to help a team of top executives be more productive. After observing the executives, the consultant suggested that each executive write a list of things to do the next day before leaving the office. The […]

OODA Loop: The Best Business Tool You’ve Never Heard Of

You’ve probably never heard of the OODA loop – which is a shame, because you’re probably already doing it. A lot of the best business and crisis management tools are like that. Most people are already using them, but they call them things like “coping mechanisms” or “common sense” or […]

Four Simple Questions Can Make You A Crisis-Detecting Machine

Most crises are of the frog variety rather than the Godzilla. They’re small issues that only become a crisis because no one was paying attention or because you waited too long to correct the situation. They happen because we’re human, and we’re prone to rationalizing, avoiding, and putting a […]

Godzillas and Frogs: Understanding Potential Crises

Photo Credit: here

Whenever I tell people that I deal in crisis management, their response is, “What type of crisis?”  I can answer with descriptions of personnel, management or even moral crises that I’ve dealt with, but almost every crisis that I have dealt with over the past 30+ years […]

Rebuilding Trust with the People Who Matter in a Crisis

Yesterday, I told you about the Australian military sex ring scandal and shared Lt. Gen. Morrison’s brilliant response, challenging decades of entrenched military culture (you can click here to watch the video on YouTube). He did something else in that three minute video that everyone must do during a […]

Q&A: Should I Pay An Independent Contractor for Cancelled Appointments?

Photo Credit: Mike Knapak via FlickrDear Meredith, Here is the situation: What is your opinion on canceled appointments and paying independent contractors? I run a tutoring business and have a few independent contractors for special subjects like math – until the business builds and I can hire them full-time.  When parents […]

The Quality Gap – Video Presentation

Official blurb: Presentation to the American Society for Quality (ASQ) Spokane Section 619 by Meredith Hutchison Hartley, CQIA on April 25, 2013. In 2002, at the age of 18, Meredith became the youngest person to ever receive an ASQ certification. In her presentation, she discusses what barriers prevent the 1,000s […]