Escaping Buzzwurgatory: Part III – What to Ditch and What to Keep

The company I used to work for did this “Annual Tour” where bigwig executives got us together at night, paid for a catered dinner, and gave these long winded presentations about the company. We played a drinking game – one sip for each use of the word “synergy”. 

Nobody made […]

LISTEN NOW: The First Rule of Explaining Complex Concepts to Customers… Without Boring the Crap Out of Them

photo credit here

Ready for an audio awesomeness double feature? 
Frank and I are almost ready to start releasing audio and video content!

That’s right – we are actual people who move and talk with voices you can even hear and everything.

Crazy – I KNOW.

In the coming weeks, we’ll be bringing you […]

Escaping Buzzwurgatory: Part II – What to Do When Bad Buzz Words Happen to Good People

Click here for Escaping Buzzwurgatory: Part I – Why Bad Buzz Words Happen to Good People used to sell these
corporate slang flash cards.
They’re funny because they’re sadly, sadly true.

Language is a habit, and sometimes we forget to change our language when we speak to different groups. We babble on, blissfully […]

The Quality Gap – Video Presentation

Official blurb: Presentation to the American Society for Quality (ASQ) Spokane Section 619 by Meredith Hutchison Hartley, CQIA on April 25, 2013. In 2002, at the age of 18, Meredith became the youngest person to ever receive an ASQ certification. In her presentation, she discusses what barriers prevent the 1,000s […]