Waiting Rooms, Use Thereof

I’ve spent a lot of time in waiting rooms – especially since my wife had her stroke.  And while waiting rooms, particularly doctors’ waiting rooms, are not the most fun atmosphere, I find waiting rooms very useful because I’m always prepared.

How do you prepare for a waiting room?

I prepare […]

Lean is not a Diet Plan

I was recently asked to address the Intermountain Section of the American Society for Quality on the topic of what is Lean.  A management philosophy that emphasizes

Respect for people
Continuous Improvement

It was first made famous by the Toyota Production System – the system used by Toyota to eliminate […]