Time for Crisis Recovery

I’ve written in the past about how we gauge crises with our 3 x 3 matrix.  As a company, we focus on the long, slow occurring crises (the frogs) and the unforeseen, come-out-of-the-blue crises (the godzillas) as these are the crises that most people don’t, won’t or can’t plan […]

Three Mistakes for Someone to Die

Back in the late 80’s I fortunate to have the opportunity of attending a submarine design class held by Harry Jackson, CAPT, USN Ret. – perhaps the foremost American submarine designer of the second half of the twentieth century. While I still remember many of the principles of submarine […]

Monsters and Bogeymen – Dealing with Crisis

Crisis is something that everyone deals with at some or multiple times in their lives. It’s part of the human condition. No one can escape because we live in a world where humans do unspeakable things to others and Mother Nature has a whim of her own.

I am a […]

The Two Questions Police Should Always Ask in Public Crisis

I spent most of last night following the #ferguson hashtag on Twitter. For those who aren’t up to date on the story, I won’t rehash all of the details. You can catch up here. There’s a lot to be said – that will be said – about this situation. […]

Spokane Ask Me Anything and #SpokaneAMA Question: YouTube Strikes

By Frank Hutchison
We held the very first (but not last) Spokane Ask Me Anything (#SpokaneAMA) at ITT Technological Institute on April 16th.  We had a blast and all the attendees said they wanted another one!  Well, you will!  We’ll announce the date, time and place when we have […]

Tackling the Symptom, Not the Problem

Meredith and I spend a lot of time talking about frogs and Godzillas – our way of characterizing the formation of crises – the slow, methodical building crises vs. the sudden onslaught crisis.  If fact, we deal with very few Godzillas in our work or even in life.  […]

Disaster Preparedness

This is not a usual blog post for Me2 Solutions – but with the typhoon in the Philippines –  Meredith and I thought it would be a good idea to just list sources of information for disaster preparedness – why re-invent the wheel?  Just Googling disaster preparedness will […]

Crisis Management is Free: The Awesome Problem-Solving Tool You Already Have

People have this misconception that crisis management is about complicated tools and expensive training – as if the only way to solve complex systemic problems is with another complex system.Aaaaaaaand it drives me crazy. See, that’s kind of like trying to treat a burn with boiling water: it never […]

The Dirty Truth: Why Leadership is a Problem-Solving Handicap

Years ago, my husband Cameron was a lowly Private First Class going through his initial military training. He’d spent two years going from training school to training school, staying at the same rank the whole time. After more than two years in the military, he was still a PFC […]

Four Simple Questions Can Make You A Crisis-Detecting Machine

Most crises are of the frog variety rather than the Godzilla. They’re small issues that only become a crisis because no one was paying attention or because you waited too long to correct the situation. They happen because we’re human, and we’re prone to rationalizing, avoiding, and putting a […]

Slow and Silent and Secondary: The Most Dangerous Crisis of All

photo credit here

Over the weekend, I talked about how mismanaging communication during an initial crisis can trigger an immediate second crisis – the kind that causes angry, confused customers to hit you with a landslide of complaints in a short time period.  These are called secondary crises – ones […]

Why Sending an E-mail to Customers in a Crisis May Be Worse than the Crisis Itself

 
We consulted on an emergency recently (shocking, I know). The very short of it is that a large service-based corporation contacted me after discovering an independent franchise owner skipped town without delivering services clients had paid for. It’s easily high-five-to-six-figures in fraud. The corporate isn’t legally responsible for his actions […]

Godzillas and Frogs: Understanding Potential Crises

Photo Credit: here

Whenever I tell people that I deal in crisis management, their response is, “What type of crisis?”  I can answer with descriptions of personnel, management or even moral crises that I’ve dealt with, but almost every crisis that I have dealt with over the past 30+ years […]