Emergency Preparedness – Part 2

In part 1, we discussed the five possible actions that either must be done or can be done to minimize the loss from an emergency.  In this post, we are going to examine what is arguably the most important step of all – planning.

There is a lot of information […]

General Mills and Gluten-Free Cheerios – Statistics That Really Matter

Meredith and I have been discussing the fiasco with Gluten-Free Cheerios not being really gluten free –some of the time. So today I thought I would give everyone a quick visual tutorial and what the fuss is all about and why we are not happy with General Mills’ response.

First […]

Inside Cheerios’s Gluten Free Fiasco – Podcast

Confused about the recall? This week, General Mills recalled 1.8M boxes of  “gluten-free” Cheerios — revealing that they were not only contaminated with wheat flour, but that they had failed to perform any final product testing before shipping them.

In these three episodes, Meredith & Frank explain what went wrong […]

VW – Expertise and Trust

Frank and Meredith discuss the Volkswagen scandal – why it happens and how we can protect ourselves.

The basic paradox is that we need experts but how do we know that we can trust them?

Listen to the podcast here.

Monsters and Bogeymen – Dealing with Crisis

Crisis is something that everyone deals with at some or multiple times in their lives. It’s part of the human condition. No one can escape because we live in a world where humans do unspeakable things to others and Mother Nature has a whim of her own.

I am a […]

Learning from Experience

Oscar Wilde was reported to have said, “Second marriages are proof of hope over experience.”  Peter Senge speaks of the illusion of learning from experience.  But so much of our education system and training is based on providing experience in order to facilitate learning.  So we must learn from […]

A Recipe for Boiled Frog

You likely have heard the parable of the boiled frog – if you put a frog in boiling water, it will jump out.  If you put the frog in cold water and gradually heat the water to boiling, you will cook the frog.  It’s a metaphor for the need […]

What’s Relevant?

We live in a world that is profoundly complex, both in detail and dynamics. Because of the resulting data overload, we have to constantly ask ourselves, “What’s relevant?” In order to simply operate, we have to learn how to filter out most of the inputs and information that’s presented […]

Ask a Stupid Question Day

September 28th is Ask a Stupid Question Day – it’s also Drink Beer Day. Perhaps because if you drink enough beer you will ask stupid questions? Just another silly “holiday,” right?

Actually, it was created by teachers in the 1980’s in a serious attempt to get students to ask more […]

Survival Is Optional: What History Teaches Business Owners About Avoiding Failure

My son-in-law (Meredith’s husband) is a human behavior expert, and he has a simple mantra for understanding people in difficult situations: Remember that people are idiots.  He explains, “Even the smartest people do idiotic things for idiotic reasons. People are irrational. They have egos and emotions that influence their choices more […]

Tackling the Symptom, Not the Problem

Meredith and I spend a lot of time talking about frogs and Godzillas – our way of characterizing the formation of crises – the slow, methodical building crises vs. the sudden onslaught crisis.  If fact, we deal with very few Godzillas in our work or even in life.  […]

Five Leadership Lessons from the Men Behind Godzilla

Click here to read Part I – “11 Leadership Lessons from Godzilla”

1. Sometimes, Plan B is WAAAAY Better than Plan A

In 1954, Toho Studios had sunk a lot of money into an epic war movie called Beyond the Glory. It was supposed to be a juggernaut –  think Avatar […]