Time for Crisis Recovery

I’ve written in the past about how we gauge crises with our 3 x 3 matrix.  As a company, we focus on the long, slow occurring crises (the frogs) and the unforeseen, come-out-of-the-blue crises (the godzillas) as these are the crises that most people don’t, won’t or can’t plan […]

Emergency Preparedness – Part 2

In part 1, we discussed the five possible actions that either must be done or can be done to minimize the loss from an emergency.  In this post, we are going to examine what is arguably the most important step of all – planning.

There is a lot of information […]

Three Mistakes for Someone to Die

Back in the late 80’s I fortunate to have the opportunity of attending a submarine design class held by Harry Jackson, CAPT, USN Ret. – perhaps the foremost American submarine designer of the second half of the twentieth century. While I still remember many of the principles of submarine […]

No One’s Loyal to a Cubical Farm

Enough said!

Monsters and Bogeymen – Dealing with Crisis

Crisis is something that everyone deals with at some or multiple times in their lives. It’s part of the human condition. No one can escape because we live in a world where humans do unspeakable things to others and Mother Nature has a whim of her own.

I am a […]

Learning from Experience

Oscar Wilde was reported to have said, “Second marriages are proof of hope over experience.”  Peter Senge speaks of the illusion of learning from experience.  But so much of our education system and training is based on providing experience in order to facilitate learning.  So we must learn from […]

A Recipe for Boiled Frog

You likely have heard the parable of the boiled frog – if you put a frog in boiling water, it will jump out.  If you put the frog in cold water and gradually heat the water to boiling, you will cook the frog.  It’s a metaphor for the need […]

Tackling the Symptom, Not the Problem

Meredith and I spend a lot of time talking about frogs and Godzillas – our way of characterizing the formation of crises – the slow, methodical building crises vs. the sudden onslaught crisis.  If fact, we deal with very few Godzillas in our work or even in life.  […]

Disaster Preparedness

 

This is not a usual blog post for Me2 Solutions – but with the typhoon in the Philippines –  Meredith and I thought it would be a good idea to just list sources of information for disaster preparedness – why re-invent the wheel?  Just Googling disaster preparedness will give […]

Creating Loyalty

We hear a lot about people wanting loyal employees. The expectation that employees will be loyal because we give them a paycheck is common.  Here the definition of a loyal employee is an employee who considers the benefits for the company before the benefits for themselves.  However a […]

5 Reasons Entrepreneurs Should Let Others Help

I once had a client I’ll call Joe – whose business consisted of scanning a lot of documents and compiling them on DVDs. Joe, being a small business owner, used his own scanner – a single-page-at-a-time scanner – which required eight or more hours per job. I […]

Email & Micro-transitions: The Stress and Time Saving Secret

When I meet an overwhelmed entrepreneur, the first thing I look for is e-mail backlog. E-mail is most people’s first resort for communication, and – like paper mail – most people have crappy systems for handling it. It grows and grows until they can’t find e-mails, struggle to keep track […]

Crisis Management is Free: The Awesome Problem-Solving Tool You Already Have

People have this misconception that crisis management is about complicated tools and expensive training – as if the only way to solve complex systemic problems is with another complex system.Aaaaaaaand it drives me crazy. See, that’s kind of like trying to treat a burn with boiling water: it never […]

The Dirty Truth: Why Leadership is a Problem-Solving Handicap

Years ago, my husband Cameron was a lowly Private First Class going through his initial military training. He’d spent two years going from training school to training school, staying at the same rank the whole time. After more than two years in the military, he was still a PFC […]

Four Simple Questions Can Make You A Crisis-Detecting Machine

Most crises are of the frog variety rather than the Godzilla. They’re small issues that only become a crisis because no one was paying attention or because you waited too long to correct the situation. They happen because we’re human, and we’re prone to rationalizing, avoiding, and putting a […]

Red Pens and Submarines: When Prevention is Worse than the Problem

One of the most powerful lessons I learned began one day in 1988 when I got a call to see the Deputy Director of a shipbuilding project management office. His opening statement summed up everything: “Hutch, the Captain is getting his ass chewed by SP over at Kings Bay.  I […]

Rotten Fish: How What’s “Normal” May Be Holding You Back

I heard a story long ago about the gauchos in Argentina – South American cowboys. Being good Catholics they wanted fish to eat on Fridays. But there were no ready sources of fish where they lived – so local merchants ordered fish to be ship by rail and sold […]

Slow and Silent and Secondary: The Most Dangerous Crisis of All

photo credit here

Over the weekend, I talked about how mismanaging communication during an initial crisis can trigger an immediate second crisis – the kind that causes angry, confused customers to hit you with a landslide of complaints in a short time period.  These are called secondary crises – ones […]

Godzillas and Frogs: Understanding Potential Crises

Photo Credit: here

Whenever I tell people that I deal in crisis management, their response is, “What type of crisis?”  I can answer with descriptions of personnel, management or even moral crises that I’ve dealt with, but almost every crisis that I have dealt with over the past 30+ years […]