Promises Made, Promises Not Kept

I’m sitting in the waiting room of a major oil change shop.  That’s not special, but the reason WHY I‘m in this one is.  I normally go to a different oil change shop but today when I arrived there shortly after 8:00 am, there was no one there.  Now […]

When Things Go Wrong, COMPLAIN!

I generally encourage people to lower their voices and think before they speak – perhaps to not speak at all – it makes for more reasoned communication.  But there is one area that I personally violate that rule – when things go wrong.  And when things go wrong, I […]

Completed Staff Work

When I was supporting the Air Force in Washington, DC, I quickly learned a phrase that I hadn’t heard before but it represented a concept I was very familiar with – Completed Staff Work.  Completed Staff Work meant that you did everything so the only thing a colonel or […]

Two Failures – and the Customer Service Responses to Them

I spent some time recently helping my son and his family move into a new house.  It’s been over three months since they moved out of their old house in Virginia and they were looking forward to being in their new house in Washington.  The situation was the usual […]

Firing a Client or Bring Me a Rock

I finally had enough – I fired a client. After spending months carefully identifying requirements, presenting concepts, getting agreements on draft designs, and countless hours coding and editing content, I present the initial draft website to the organization’s board of directors only to be told by one director, “I […]

The Advantages of A One-Person Business

This last week, the Salt Lake City Bookkeeping Blog had an article about the dangers of running a one-person business. They listed the dangers as:

Absence = Losses
Slow Growth
Losing Customers Hurts
No other perspective
Owner Burnout

And while there are elements of truth in the article, overall I found that it continues the […]

Sheep, Wolves, Sheepdogs – and Mad Dogs

Shortly after 9/11, my son sent me a link to an blog post entitled On Sheep, Wolves and Sheepdogs which described the general population as comprised of sheep (peace-loving, productive people); wolves (evil people) and sheepdogs (people who are capable of aggression in order to protect others). It’s an […]

What’s Relevant?

We live in a world that is profoundly complex, both in detail and dynamics. Because of the resulting data overload, we have to constantly ask ourselves, “What’s relevant?” In order to simply operate, we have to learn how to filter out most of the inputs and information that’s presented […]

Your Unique Qualifications – Aren’t

Eventually, every business or organization has to answer the question – Why you instead of someone else? What makes you unique? Why should I do business with you instead of XYZ? What are your qualifications?

There are wrong answers to these questions.

We have the lowest prices – is it because […]

Vision – Part 2

In our last post, we examined vision statements from Fortune 500 companies and, with the help of A Study of the 2005 Fortune 500 Vision Statements by Bart Kasowski and Louis Jacques Filion, we discovered that only 11% have “real” vision statements. As with the mission statement, few […]

Driving Your Customers Crazy

I’ve just had a great customer service experience – NOT! Want to drive your customers crazy – treat them like a ping-pong ball.  Our DVR – the machine that records TV shows so you can watch them later – decided to go crazy and interrupt every recording with an […]

SpokaneAMA – Free Counseling

      What criteria does free counseling as set for specific concerns resource?

What I think you’re asking is – How do I get free counseling from Me2 Solutions and Squishy Peanut Marketing?

Both Me2 Solutions and Squishy Peanut Marketing are happy to discuss any specific concerns that you have – we […]

SpokaneAMA – Marketing a Non-profit Agency?

How would you market a non-profit counseling agency?

Marketing a non-profit counseling agency means addressing the same issues as any other organization – Why should I do business with you?

In order to answer this question effectively, I would start with your marketing efforts to current or past clients. Ask them […]

Ask a Stupid Question Day

September 28th is Ask a Stupid Question Day – it’s also Drink Beer Day. Perhaps because if you drink enough beer you will ask stupid questions? Just another silly “holiday,” right?

Actually, it was created by teachers in the 1980’s in a serious attempt to get students to ask more […]

Oh, Crap! The Crisis Management Podcast: Season 2

Did you know that Me2 Solutions has a library of podcasts? We do! And we’ve recently added to our collection. Here’s our latest podcasts which you can download to listen wherever you want.  Or you can select Free Stuff in the menu above and then select Podcasts to access […]

How to Tell When You’re Screwing Over Your Employees

In my last post I promised that I would take the employer’s point of view when they have an employee who thinks they are being screwed by the employer.
Now this is a binary situation: Either (1) you are not screwing your employee or (2) you are screwing your employee. […]

Free Speech Ain’t

There have been a recurring theme in the news about executives and celebrities who opened their mouths and inserted their foot down their throats.  And when the inevitable backlash occurs – usually in short order because of modern social media – there is always a minor chorus of “They […]

#SpokaneAMA Question: Connecting on the Internet

By Frank Hutchison

The question was: On LinkedIn (or any other site for that matter) when someone you don’t know asks for a connection, is it OK to ask the person why they are connecting?  Or is that in poor taste and you should simply ignore?
There’s a new game in […]

#SpokaneAMA Question: Focusing Your Online Presence

By Frank Hutchison
The question was: Prioritizing your online presence?  Branding? Posting? Blogging? Ads (PPC)? Web site (Conversion), B2B, LinkedIn, Google+, what else.  There is limited time available (and typically not the quality or resources to contract it all).  Where do you start . . . or focus?
When it comes […]

How to Stop Being So Busy and Start Helping People

“I’ve stopped trying to read three newspapers before sunrise. And yet, I somehow feel more knowledgeable. Perhaps because I’ve finally awakened to the world around me and all it was trying to offer.”-Erica HillA few months ago, I stopped by my favorite sushi joint to grab some dinner. A […]