Business & Nietzsche: How Radical Questioning Can Help Your Business

Friedrich Wilhelm Nietzsche was born on this date in 1844. A favorite target of Christians because of his statement “God is Dead” (which is usually followed with “Nietzsche is dead – God”),
Nietzsche actually performed a valuable service for all believers in God by challenging his/her/their existence and his influence […]

Free Speech Ain’t

There have been a recurring theme in the news about executives and celebrities who opened their mouths and inserted their foot down their throats.  And when the inevitable backlash occurs – usually in short order because of modern social media – there is always a minor chorus of “They […]

Case Study: Why Information Leaks to the Press – Podcast Episode 6

When a scandal hits the news, the story you’re reading is never the whole story — and that’s not an accident. Information leaks for a reason. Anytime anyone shares any kind of information with another person, it’s because they hope it will help them somehow. They want to make […]

Real Crisis in History (or, Ben Franklin was a Jerk) – Podcast, Episode 4

Remember that time Benjamin Franklin convinced thousands of people that one of his competitors was dead just to boost sales of Poor Richard’s Almanac? Except the guy was very much alive? No? Well… he did. Franklin publish his almanac of predictions under the pseudonym “Richard Saunders.” And in the […]

Slow and Silent and Secondary: The Most Dangerous Crisis of All

photo credit here

Over the weekend, I talked about how mismanaging communication during an initial crisis can trigger an immediate second crisis – the kind that causes angry, confused customers to hit you with a landslide of complaints in a short time period.  These are called secondary crises – ones […]

Crisis Management and Mental Illness: What We Can Learn from Paula Deen

photo credit: lifescript hereIt’s been a bad week for celebrity chefs.In three short days, Paula Deen gone from Food Network darling to being publicly fired by the network. You can read more about it here, but let me sum up: A former employee filed a lawsuit against her charging […]

Crisis Management, Excuses, and the Nigella Lawson Choking Scandal

 

Photo credit: harlequin_colors via flickr here

On June 6, culinary superstar Nigella Lawson was photographed crying at a restaurant as her husband, advertising mogel Charles Saatchi, repeatedly grabbed her throat with both hands during an argument.  He did it at least 4 times, while she cried and tried to placate […]