podcast cover art crisisConfused about the recall? This week, General Mills recalled 1.8M boxes of  “gluten-free” Cheerios — revealing that they were not only contaminated with wheat flour, but that they had failed to perform any final product testing before shipping them.

In these three episodes, Meredith & Frank explain what went wrong and why it matters – from quality control, customer service, medical, and personal perspectives. That includes the personal cost: Meredith’s daughter was sickened by the tainted cereal. Scroll down to stream.

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PART 1

PART II

PART III

A physicist by trade, author by choice, a born teacher, a retired veteran, and an adamant problem solver, Frank has helped the White House, federal agencies, military offices, historical museums, manufacturers, and over 250 technology startups get stuff done, communicate effectively, and find practical solutions that work for them. In his spare time, he makes sawdust and watches Godzilla movies.